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Leadership

When a Leader Is Causing Conflict, Start by Asking Why

Not long ago, I received a call from an HR manager at a large corporation seeking an executive coach for one of their senior leaders. He was described as arrogant, tactlessly blunt, and lacking empathy. Despite his challenges, all of which hadn’t improved much despite several previous coaching interventions, the…
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If Your Innovation Effort Isn’t Working, Look at Who’s on the Team

An all-star team is making headway with a new initiative that could alter the future of the organization. Spirits are optimistic and the team is successfully maneuvering through new, yet very promising, territory. Then, the results begin taking longer than anticipated to prove, and after too much time spent outside…
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How to Nourish Your Team’s Creativity

CEOs in a recent poll agreed that creativity is the most important skill a leader can have. What seems less clear is how to actually cultivate it. Every leader is hoping for that next great idea, yet many executives still treat creative thinking as antithetical to productivity and control. Indeed, 80% of American and British…
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How to Tell Leaders They’re Not as Great as They Think They Are

Although we live in a world that glorifies self-belief and stigmatizes self-doubt, there are really only two advantages to thinking that you’re better than you actually are. The first is when you’re attempting to do a difficult task. Believing that you can do something difficult is half the battle, but if…
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5 Questions to Ask About Corporate Culture to Get Beyond the Usual Meaningless Blather

There aren’t many leaders who would disagree with the idea that a healthy, productive culture is a defining element of business success. Yet I’ve seen so many companies with lofty-sounding “mission statements” and “core values” that have the most toxic workplaces imaginable. I’ve met so many leaders who are brilliant…
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Want Your Employees to Trust You? Show You Trust Them

Executives and managers invest a lot of effort and time building trust in their teams: both establishing trust in their employees and ensuring that their employees trust them in return. But many employees say they do not feel trusted by their managers. And when employees don’t feel trusted, workplace productivity and engagement often…
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Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?

Esther is a well-liked manager of a small team. Kind and respectful, she is sensitive to the needs of others. She is a problem solver; she tends to see setbacks as opportunities. She’s always engaged and is a source of calm to her colleagues. Her manager feels lucky to have…
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How to Get People to Collaborate When You Don’t Control Their Salary

Most of us assume that if we want to change people’s behavior, we need to change their incentives. For example, after I published research and advice on collaboration in professional service firms, I heard from a surprising number of people who wrote to ask questions like, “Maybe it’ll work in a partnership, like a law…
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Being a Strategic Leader Is About Asking the Right Questions

If you asked the world’s most successful business leaders what it means to “be strategic,” how many different answers do you think you’d get? Consider this number: 115,800,000. It’s the number of unique links returned when I searched online for “strategic leadership.” There’s a good reason for all of those links: Strategy…
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