Menu

Research

Future Work Skills 2020

This report analyzes key drivers that will reshape the landscape of work and identifieskey work skills needed in the next 10 years. It does not consider what will be the jobs ofthe future. Many studies have tried to predict specific job categories and labor requirements.Consistently over the years, however, it…
Download attachments:
Read more...

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organizationby Leonardo Inghilleri and Micah SolomonCopyright © 2010 AMACOM, a division of American Management AssociationIn this Abstract, you will learn:1) Why quality service is crucial, 2) How to achieve it,3) What benefits will accrue to your organization when you do and 4)…
Read more...

Six Pixels of Separation

Everyone Is Connected. Connect Your Business to Everyone.by Mitch JoelBusiness Plus © 2009In this Abstract, you will learn: 1) How to nurture your personal brand online; 2) How to use blogs, podcasts, social networks, and other web tools and applications to connect with people; and 3) How mobile technology is…
Read more...

Stand & Deliver

by Dale Carnegie TrainingCopyright © 2011 by Dale Carnegie & Associates, Inc. Reprinted by permissionof Touchstone, a Division of Simon & Schuster, Inc., N.Y.   How to Become a Masterful Communicator and Public Speaker   What You Will LearnIn this Abstract, you will learn: 1) How to plan and deliver…
Read more...

Crucial Confrontations

Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler McGraw-Hill © 2005 Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior In this Abstract, you will learn: How to confront others calmly and fruitfully; How to handle high stakes confrontations;  How to motivate others; and 4)…
Read more...

How can behavioral factors be used to drive process excellence

by Dr. Stephen C. SchoonoverPresident, Schoonover Associates, IncI have been in the business of helping people for more than 35 years - first as a psychiatrist and more recently as a consultant focusing on leadership and performance management systems. This combination of experiences has in large part been a quest…
Read more...

What drives black talent in South Africa?

There is a significant disjoint between what young black talent in South Africa wants and what most corporates are delivering.This is according to new research findings which concluded that this mismatch was also contributing to the damaging culture of job hopping in corporate South Africa.
Read more...

The seven pillars of leadership wisdom

Gerald Ratner’s Expensive Lunch - Although widely regarded as "tacky", the Ratner jewellery chain was extremely popular with the public…. until its CEO, Gerald Ratner, made a speech at the Institute of Directors in April 1991. During the speech, he said:“We also do cut-glass sherry decanters complete with six glasses…
Read more...

Career Tactics, Leadership Effectiveness and Progression

Leadership progression, impact and excellence are not simply the result of talent and hard work, important as they are. “Results do not always speak for themselves”. And the“cream of organisational talent” doesn’t always get tothe top. In a world of uncertainty, competition, and conflict, Career Tactics - self management skills…
Read more...

The Dynamics of Success

What is the “good life”? The ancient Greeks discussed this issue at great length. For Aristotle, “the life lived well” lies in moderation and the“Golden Mean”, that appeal to calibrate our behaviour between extremes, which applies wisdom, virtue and thepractice of good habits to find the “middle way”.
Download attachments:
Read more...

If I Knew Then What I Know Now

This article deals specifically with a recent survey conducted by AMAzure onlessons learnt by leaders on their personal journey towards becoming leaders.The article has specific bearing on tools developed by AMAzure focused onleadership development like the Leadership Wisdom questionnaire or the 4C’s ofLeadership questionnaire.
Download attachments:
Read more...
Subscribe to this RSS feed