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Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization
by Leonardo Inghilleri and Micah Solomon
Copyright © 2010 AMACOM, a division of American Management Association

In this Abstract, you will learn:
1) Why quality service is crucial,
2) How to achieve it,
3) What benefits will accrue to your organization when you do and
4) What the Ritz- Carlton Hotel Co. does for its clients that you don’t do for yours.

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