Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
McGraw-Hill © 2005
Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
In this Abstract, you will learn:
- How to confront others calmly and fruitfully;
- How to handle high stakes confrontations;
- How to motivate others; and 4) How to use discipline.