by Dr. Stephen C. Schoonover
President, Schoonover Associates, Inc
I have been in the business of helping people for more than 35 years - first as a psychiatrist and more recently as a consultant focusing on leadership and performance management systems. This combination of experiences has in large part been a quest to enable individuals and teams to change behavior.
One of the most critical things I've learned over the years is that methods for changing human behavior work best when they produce alignment between individual actions and business processes.This initial column explores current challenges and some general suggestions for using behaviorsto improve process capabilities. Subsequent columns will focus on topics ranging from designing and implementing behavioral metrics to methods for accelerating behavioral change.