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When One Person’s High Performance Creates Resentment in Your Team

Organizations face a dilemma in their hunt for talent. They pursue the proverbial “best and brightest” who can outsell, outthink, and outproduce their peers. So they spend sizable resources to attract and retain high performers who stand out. But often these organizations also want teams that function in solidarity. So…
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Getting Teams with Different Subcultures to Collaborate

The term “organizational culture” can obscure an important truth: An organization often contains many cultures. This is true even if your organization is located entirely in one country, or even at one site. Because each business unit or team may have their own subculture, working effectively across the organization requires skill in working across…
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Diverse Teams Feel Less Comfortable — and That’s Why They Perform Better

In numerous studies, diversity — both inherent (e.g., race, gender) and acquired (experience, cultural background) — is associated with business success. For example, a 2009 analysis of 506 companies found that firms with more racial or gender diversity had more sales revenue, more customers, and greater profits. A 2016 analysis of more…
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