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Coaching for Improved Work Performance

How to Get Better Results from Your Employees!
by Ferdinand F. Fournies
© 2000 McGraw-Hill

In this Abstract, you will learn:
1) How to coach employees;
2) Why managers hold false beliefs that cause them to take ineffective action;
3) What specifi c interventions managers must learn; and
4) How and when managers should use the fi ve-step intervention technique.

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