Crucial Confrontations

Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

McGraw-Hill © 2005

Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

In this Abstract, you will learn:

  1. How to confront others calmly and fruitfully;
  2. How to handle high stakes confrontations; 
  3. How to motivate others; and 4) How to use discipline.


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