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Why Withholding Information at Work Won’t Give You an Advantage

Open communication and transparency are perhaps the two most valuable characteristics of a successful work environment. According to a recent report, firms with a high-trust environment, where employees can collaboratively and transparently share knowledge, gain stock returns two to three times higher than the industry average and have 50% lower turnover…
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Why Groups Struggle to Solve Problems Together

Why are so many meetings so unproductive? Many professionals, fed up with calendars chock-full of long, disorganized, soul-bruising sessions, resort to uncharitable, even cynical explanations: Leaders are too lazy to craft thoughtful agendas. Managers hold pointless meetings as a way to flex their power. Distracted attendees, selfishly preoccupied with their own…
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Is It Time to Let Employees Work from Anywhere?

Despite a few high-profile retreats from remote work policies in recent years, data on the U.S. workforce suggests that remote work is increasing. A 2017 Gallup poll reported that 43% of employed Americans had spent at least some time working remotely, and US Census data released in 2018 reported 5.2% of U.S. workers being based entirely at home. Even…
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When One Person’s High Performance Creates Resentment in Your Team

Organizations face a dilemma in their hunt for talent. They pursue the proverbial “best and brightest” who can outsell, outthink, and outproduce their peers. So they spend sizable resources to attract and retain high performers who stand out. But often these organizations also want teams that function in solidarity. So…
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Getting Teams with Different Subcultures to Collaborate

The term “organizational culture” can obscure an important truth: An organization often contains many cultures. This is true even if your organization is located entirely in one country, or even at one site. Because each business unit or team may have their own subculture, working effectively across the organization requires skill in working across…
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Diverse Teams Feel Less Comfortable — and That’s Why They Perform Better

In numerous studies, diversity — both inherent (e.g., race, gender) and acquired (experience, cultural background) — is associated with business success. For example, a 2009 analysis of 506 companies found that firms with more racial or gender diversity had more sales revenue, more customers, and greater profits. A 2016 analysis of more…
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